FAQ's

 

Our Mission:

Our mission is to create perfume as a form of accessible, wearable art and self-expression. Our perfume is passionate, whimsical, and always "crave-able".

Our Materials:

We make handcrafted, small-batch fine perfume in fractionated coconut oil and alcohol bases. We use natural absolutes, oils, CO2 extracts, and isolates, as well as synthetic ingredients, which often offer increased affordability, sustainability, skin safety, and olfactory effects that would not be possible with only natural ingredients. We do usually follow IFRA guidelines and will note on product pages if formulas deviate (for example, rose ketones and some natural oils) so that our customers can make informed decisions.

Our natural materials are sourced from highly reputable suppliers in perfumery who specialize in, and are extremely knowledgeable of, the procurement of natural materials of the highest quality. They are small businesses who work closely with producers and are knowledgeable of the materials' origins.

We absolutely do not use pre-blended fragrance oils, which are more suited for candles and bath and body products, of any kind.

All of our scents are vegetarian, but not all are vegan (beeswax, honey, wool musk, and butter extracts are sometimes components of our perfumes). If a product is not vegan, it will be noted, and why.

“Additional materials of interest” are listed on our perfume product pages to support those who are training their noses to recognize certain materials, and identify their likes/dislikes across scents. This is not a complete list of ingredients/materials. These are typically musks, salicylates, and naturals that are unlisted in the notes because they are contributing to a certain note (such as water, air, sheets, salted skin) or effect (creamy, hot, fuzzy, bright, airy, cozy, metallic, etc.) We hope to make perfume purchasing just a little easier for those who make smelling lots of things a hobby! If you find these materials more confusing than helpful, please disregard, as the notes section is what you will primarily notice in the perfume. 

Perfume Appearance:

Perfume oils may appear cloudy (particularly with blends containing natural oils, such as juniper, and coconut CO2), separate (particularly common with blends containing cocoa), or darken over time (usually the result of natural vanilla components). These are natural occurrences and typically do not require remediation (a gentle shake to separated contents should work in that instance).

Special Orders:

I hate the idea of falling in love with a scent that won't be available when I want more of it. To make room for new scents, I have a retired/special order section. Retired/special order scents won't be available for sampling from our site (although they can still be sampled at Ajevie.com!) and may extend the processing time of your order by 2-3 weeks. We have temporarily (June/July 2024) marked Special Orders as "sold out" while we take care of our current order volume, and plan to have a short order window for special orders in August 2024. I plan to make special orders available for a window of time once per quarter/season. The only time a perfume itself will be discontinued is if a key ingredient is no longer available.

Resting/Aging:

Our scents are often not filtered, which allows components to age and evolve beautifully over time. Depending on the availability of the scents in your order, they may be rested and aged for up to 3 weeks, or they may be made-to-order, and therefore will benefit from a short resting period. Many find that a short rest of 2-5 days improves the scent quality and projection after receipt in the mail, as the perfume recovers from the temperature fluctuations in shipping (this applies especially to oil-based perfume) and macerates fully.

Return/Exchanges:

Unfortunately, we cannot accept returns or exchanges on products. A refund or replacement may be available if there is a documented issue with the product or order. When perfumes are returned to larger stores, they must be destroyed - this is a cost that we cannot incur as a small business. We offer samples to prevent a situation in which you are dissatisfied with a scent - please sample first!

We are not responsible for replacing or refunding items that are not delivered/misdelivered in the process of shipping, although I do help in these situations - just email to ask. 

Shipping: 

Please see the banner at the top of the site for current processing/turnaround time (TAT). When your shipping label is created and you are notified that your product has shipped, you should expect to see movement within the next 24-48 hours.

If your order includes a retired/special order product, please expect your order to take longer to ship than the estimated general TAT (see "is my perfume discontinued?"). 

Orders do not always ship in the order in which they are received. I may be waiting for a bottle size to arrive, a label for a certain scent, or for a batch of a scent to be ready. Please do not worry if you know someone who ordered after you, and their order shipped before yours. I will communicate with you if there is any reason that your order will ship past the posted estimated TAT. Check the banner at the top of the site for updates!

Contact Us:

Please feel free to email us with ANY questions. We are happy to help as much as we are able. 

You can reach us at helpmeplease@shopsorce.com