FAQ's
We're glad you're here! Our online store and our previous waitlist are currently closed in preparation for the reopening of our online store on Friday, February 6th.
We will still be regularly opening waitlist windows through our re-opening date. You are welcome to shop your window if it comes open or wait until our storefront is back open for orders.
Our whole studio would like to personally thank each of you for your patience. Your support and understanding over the last quarter has meant the world to us while we’ve been adapting to the exponential growth we’re experiencing.
As always, thank you for being here, for your kindness and for growing with us. We are excited about what’s ahead and can’t wait to take you along for the experience with us.
If you have any questions please feel free to reach out to customersupport@shopsorce.com
Some other updates that were included in our 1/22/26 newsletter email:
Postponed Special Order Window
Many of you know that we normally open a special order window quarterly. We opted to push the window scheduled for January for the waitlist originally.
To be transparent, we are working with a different beast as far as order demand goes and we typically run our general collection at the same time as our special orders.
We want to make sure we have general collection open and running reliably first before we open up special orders. We are still working through how we can do this better logistically next time and will open the next one as soon as we are confident we can do so in a way that is both an enjoyable and efficient shopping experience for everyone.
For the foreseeable future we will NOT be raising our prices.
We don't want higher prices to be a barrier for many people in this economy. We appreciate that you make the choice to spend your hard earned money with us and we want it to go as far as possible when you shop.
The environment with the economy and ever changing tariffs is something we are closely monitoring and you will be the first to know if this changes.
When we relaunch we will be formally implementing an order limitation of $600 USD per order. This will be a cart lock that prevents you from checking out with more than the allowed amount.
We want you to know that our focus remains keeping our product as accessible as possible to our customers, and that involves keeping the amount restricted so more bottles can go to more individuals at our prices.
About Snow Moon Magic....
This scent is very much tied to supply and demand right now. The barley extract we use is estimated to be restocked in May, so Snow Moon Magic will be available only as long as current stock allows and potentially for small batch runs until then. As you may know, we also also age our own vanilla tincture for Snow Moon Magic, and we currently have a large supply aging. We know you guys love this fragrance and we will keep it as available as long as we can, for as many of you as we can.
This means that LuckyScent will temporarily be out of Snow Moon Magic as well.
The same restock update goes for The Ghost Wants Birthday Cake, which is also barley-heavy and likely won’t be restocked for a bit. We wanted to be upfront for these two scents so expectations are clear.
Behind the scenes, it’s been busy in the best way.
We’ve been pouring a lot of energy into revamping our studio space in Charlotte to create a cozier in-person shopping experience. At the same time we’re in the middle of a logo refresh and a website redesign online. I'm so excited for these changes and I think they will make browsing and shopping feel a little more magical for all of you.
Regular FAQ Answers:
Our Retail Space:
Our retail space in Charlotte, NC is now open! Store hours are Wednesday-Saturday, 11 a.m. - 7 p.m. We are stocking our own scents as well as other artisan-owned brands, including Pineward, Imaginary Authors, M. Hainey (formerly Mizu), Paraphrase (formerly Libertine), Deconstructing Eden, Amphora Parfum, Anjali Perfumes, Apoteker Tepe, Syd Botanica, and more to come! Coming soon: Cirrus Parfum and Studio Tanaïs!
- We are located at 2123 E 7th Street, Charlotte NC 28204. There is free parking behind the building, and street parking on Ridgeway Ave.
Special order scents are available to sample in store, but are only available to purchase if we have extra stock in our inventory - for 5-6 weeks following a special order window (when we take orders for special order scents and blend and bottle to order), we are unlikely to have extra stock of special order scents.
Our next special order window for January 2026 is on hold until we get through our general collection waitlist window.
Our Materials:
We make handcrafted, small-batch fine perfume in fractionated coconut oil and alcohol bases. We use natural absolutes, oils, CO2 extracts, and isolates, as well as synthetic ingredients, which often offer increased affordability, sustainability, skin safety, and olfactory effects that would not be possible with only natural ingredients.
We do follow IFRA guidelines to ensure our fragrances are safe for your skin. Our fragrances are cruelty-free, and are free of parabens, phthalates, BHT, and synthetic dye.
We absolutely do not use pre-blended fragrance oils, which are more suited for candles and bath and body products, of any kind.
All of our scents are vegetarian, but not all are vegan (beeswax, honey, wool musk, and butter extracts are sometimes components of our perfumes). If a product is not vegan, it will be noted, and why.
Every 30-100 ml bottle comes with a ribbon made of hand-dyed silk or lace, and our label art is designed by our very own Madison Dahl. All of our scents are bottled in-house by our team.
Our natural materials are sourced from highly reputable suppliers in perfumery who specialize in, and are extremely knowledgeable of, the procurement of natural materials of the highest quality. They are often small businesses who work closely with producers and are knowledgeable of the materials' origins.
Perfume Appearance:
Perfume oils may appear cloudy (particularly with blends containing natural oils, such as juniper, and coconut CO2), separate (particularly common with oil blends containing cocoa), or darken over time (usually the result of natural vanilla components). These are natural occurrences and typically do not require remediation (a gentle shake to separated contents should work in that instance). Occasionally, if a perfume with a high concentration of coconut pulp co2 (The Cookie Party) is subjected to cold temperatures, the coconut can solidify into small particles. This is safe to use, but may clog the atomizer, and we will replace your bottle if it happens (just e-mail us with a picture).
Cancellations:
You may cancel your order at any time prior to a shipping label being created; please just e-mail us at customersupport@shopsorce.com with your order number and request. We may not be able to cancel your order is being processed (check the order numbers in the banner at the top of our page) and a shipping label is created within 24 hours of your request.
Discount Codes:
When placing your order, you may use discount codes that are available to you at that time. We are unable to manually add rewards codes that are received after the order has already been placed.
Unfortunately, we can not make changes to orders that were placed using a rewards code.
Resting/Aging:
Our scents are often not filtered, which allows components to age and evolve beautifully over time. All of our fragrances are designed to be enjoyed immediately upon receipt. Many find that a short rest of 2-4 days improves the scent quality and projection after receipt in the mail, as the perfume recovers from the temperature fluctuations in shipping (this applies especially to oil-based perfume). Many people also find that they particularly like their vanilla- and amber-based scents aged to a certain level; while components and concentrates are macerated to a consistent minimum level that varies per scent, you may find that you prefer your bottle at the 1- or 2-month mark, or the 1 year mark, and a new bottle may need to be put away upon receipt to reach your preferred level of aging.
Return/Exchanges:
Unfortunately, we cannot accept returns or exchanges on products. A refund or replacement may be available if there is a documented issue with the product or order. When perfumes are returned to larger stores, they must be destroyed - this is a cost that we cannot incur as a small business. We offer samples to prevent a situation in which you are dissatisfied with a scent - please sample first!
We are not responsible for replacing or refunding items that are not delivered/misdelivered in the process of shipping, although I do help in these situations - just email to ask.
Shipping:
Our orders ship via USPS Ground Advantage, you will receive a tracking number the moment your order ships. Packages are delivered to the post office within one business day of your label being created. Please allow up to 48 hours for your tracking to update as USPS does not always scan our packages upon receipt. If your order value is over $300 USD your order will ship with a signature delivery confirmation. Per USPS regulations we cannot ship perfume volumes greater than 470mL in a single box. If your order is over 470mL we will send your order in multiple boxes to accommodate the USPS restrictions. You will receive tracking for each box sent.
Please see the banner at the top of the site for current processing time. When your shipping label is created and you are notified that your product has shipped, you should expect to see movement within the next 24-48 hours. We don't create shipping labels in batches - when your shipping label is generated, your order is already packed and ready. If you don't see movement after 4 business days, please reach out to us; the package may not have been scanned in at the post office, but we want to make sure it hasn't gone missing (and we will send a new one if it does).
Orders do not always ship in the order in which they are received. I may be waiting for a bottle size to arrive, a label for a certain scent, or for a batch of a scent to be ready. Please do not worry if you know someone who ordered after you, and their order shipped before yours. I will communicate with you if there is any reason that your order will ship past the posted estimated processing time. Please check your confirmation e-mail for your estimated processing time!
General Collection Scent + Price List:
Contact Us:
Please feel free to email us with ANY questions. We are happy to help as much as we are able.
You can reach us at customersupport@shopsorce.com